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Answers to questions from job seekers

The South Häme Employment Area has compiled answers to frequently asked questions about the employment area on this page. If you cannot find the answer to your question on this page, you can send your question to us at asiakaspalvelut@ehtapalvelut.fi.

Questions and answers

  • You cannot use the Työmarkkinatori Asiointi service without online banking credentials, a mobile certificate or a chip ID card. If you are unable to use the Työmarkkinatori Asiointi service, you must visit an employment area office. Always remember to bring your ID, i.e. passport, ID card, driver's license or Kela card with a photo.

    Check our branch addresses and service hours on the website. Locations.

  • We strive to arrange initial interviews and job search discussions with our clients primarily face-to-face at our office. We only arrange client meetings remotely in exceptional cases.

  • We do not prepare an employment plan for all job seekers. Your employment advisor will contact you if you need to prepare an employment plan.

  • Instead of an employment plan, we will prepare an activation plan if your unemployment has continued for a long time and the goal is to improve your life management and your chances of getting a job.

  • Job readiness means that a person is ready to apply for and accept full-time employment.

  • Service needs assessment means that we regularly assess what services our clients need to promote employment. Your service needs are assessed during the initial interview, job search discussions, supplementary job search discussions, and when updating your employment plan.

    Read about service needs assessment at Työmarkkinatori.fi.

  • Your job search remains valid when you deal with the employment authority in the agreed manner. In Riihimäki, Janakkala, Hausjärvi and Loppi, the employment authority is the South Häme employment area.

    Your job search may end if you repeatedly neglect to look for work. Please note that the government is proposing stricter obligations for job seekers. These stricter obligations will come into effect on 1 January 2026 and 1 March 2026, if Parliament approves the legislative amendments proposed by the government. Read about the changes that will come into effect in 2026 on the page Rights and obligations of the job seeker.

  • A waiting period means that a job seeker loses the right to unemployment benefits for a fixed period of time because they have acted in a manner that is reprehensible from a labor policy perspective. This means that, for example, they have

    • neglected to look for work,
    • refused to work,
    • resigned from work,
    • refused service or suspended service.

    Read about the waiting period at Työmarkkinatori.fi.

  • Kela pays unemployment insurance and other benefits. The employment area handles matters related to employment and job search, and determines whether you are entitled to unemployment insurance. You can only receive unemployment insurance from Kela or an unemployment fund after the employment area has determined that you are entitled to unemployment insurance.

  • Notify the South Häme Employment Region of any changes in your employment situation.

    • In the Services section of the Job Market Marketplace,
    • our telephone service or
    • at our office in Riihimäki or Janakkala.

    Check our telephone number and service hours on the website. Contact Us.

    Check our branch addresses and service hours on the website. Locations.

Contact

Customer service for private customers

Opening hours

We serve personal customers by phone from Monday to Friday from 9 to 12.

Please note that you cannot start your job search by phone or email. Start your job search in the Job Market Finland's E-services or by visiting our office.